Supervision in the hospitality industry: applied human resources
Jack E. Miller, John R. Walker, Karen Eich Drummond
This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
年:
2006
版:
5th
出版社:
John Wiley and Sons
言語:
english
ページ:
546
ISBN 10:
0471657484
ISBN 13:
9780471657484
ファイル:
PDF, 7.70 MB
IPFS:
,
english, 2006